Returns

Our 30 Day Warranty

All products come with a FREE replacement warranty 30 days from delivery. IF your purchase is defective, please contact us within 48 hours of receiving your order.  We will make sure that all of your issues are resolved.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items and/or return all your payment.

For defective or faulty products, please take photos or videos and email us at 29 Exchange Support - we will replace or refund your purchase after confirmation. 

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We refund the price only for damaged or broken goods. 

In order to receive your refund please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used/opened products (due to hygiene reasons) or products damaged by the customer will not be eligible for a return/refund.

Request your Return Authorization Number by emailing 29 Exchange Support with a detailed reason for return and pictures/video of the product that supports your reason.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 29 Exchange Support.

Lost or Stolen Packages

29 Exchange is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, 29 Exchange will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 29 Exchange Support.

 

Can I cancel my order after it has been placed?

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.